Frequently Asked Questions
Everything you need to know about our premium optical gear and shopping experience.
What devices are Apexel lenses compatible with?
Our universal clips are designed to fit 98% of mobile phones on the market, including the latest iPhone, Samsung Galaxy, Pixel, and Huawei models. For multi-lens cameras, simply align the lens with the primary camera sensor.
How long does international shipping take?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Standard international shipping takes 7-15 business days, while express options are available for delivery within 3-5 business days.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days of receipt for a full refund or exchange.
Do your products come with a warranty?
Yes, all Apexel official products include a 12-month limited warranty that covers manufacturing defects in materials and workmanship under normal use.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also log in to your account on our website to view real-time updates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout process.